Housekeeping Supervisor

Company description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job description

We are seeking a detail-oriented and motivated housekeeping supervisor to join our team in 6th of October City, Egypt. In this role, you will oversee daily housekeeping operations, supervise a team of room attendants and housekeeping staff, and ensure that all guest rooms and public areas consistently meet our high standards of cleanliness and service excellence. As a key member of our hospitality team, you will combine strong leadership with a customer-focused approach, maintaining our commitment to guest satisfaction while fostering a collaborative and supportive work environment.

Responsibilities include:
• Supervise and coordinate the work of housekeeping staff, including room attendants and house persons, ensuring efficient completion of all assigned tasks
• Monitor the cleaning and servicing of guest rooms to verify compliance with established quality standards and company procedures
• Conduct daily written room inspections and quality assurance checks, documenting findings and addressing any discrepancies promptly
• Assign special projects and duties as directed by management, ensuring equitable distribution of workload among team members
• Maintain and organize linen closets on guest room floors, ensuring adequate stock levels and neat presentation at all times
• Manage guest room attendant supplies and linens, coordinating inventory to prevent shortages and optimize efficiency
• Respond to guest inquiries and requests with warmth and professionalism, always greeting guests by name whenever possible and expediting prompt service
• Prepare and inspect VIP and show rooms to ensure they exceed guest expectations
• Assist in processing AM and PM room status reports and communicate with the front desk to expedite rush room assignments
• Report and follow up on any maintenance issues, repairs, or discrepancies discovered during room inspections
• Support the training and development of housekeeping team members, providing guidance and constructive feedback to enhance performance
• Assist in cleaning guest rooms when necessary to support team productivity during peak periods
• Oversee public area cleaning and supervise public area attendants to maintain consistent standards throughout the facility
• Promote sustainability initiatives by encouraging recycling and environmentally responsible practices across all operations
• Perform administrative duties as assigned by the executive housekeeper or management
• Ensure compliance with all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and bloodborne pathogen procedures

Qualifications

Required skills and competencies:
• Strong leadership and team management abilities with the capacity to motivate and develop staff
• Exceptional attention to detail and quality control expertise
• Proficiency in housekeeping computer systems and programs (such as Opera or similar property management software)
• Knowledge of cleaning chemicals, Safety Data Sheets (SDS), and the "Right to Know" program
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff
• Problem-solving and decision-making capabilities with a focus on efficiency and effectiveness
• Time management and organizational skills to prioritize multiple tasks and deadlines
• Physical stamina and ability to perform housekeeping duties when needed
• Proficiency with radio/paging communication systems and telephone systems
• Knowledge of health and safety compliance standards and procedures

Required experience:
• Minimum 2-3 years of housekeeping operations experience in a hospitality setting
• Proven experience supervising and training housekeeping or similar service staff
• Demonstrated experience with room inspection, quality assurance, and maintaining cleanliness standards
• Experience managing linen inventory and guest room supplies
• Background in guest service with a commitment to customer satisfaction

Preferred qualifications:
• Certification in hospitality management or housekeeping supervision
• Experience with multiple property management systems
• Bilingual capabilities (English and Arabic preferred for the Egypt location)
• Knowledge of luxury or upscale hospitality standards
• Experience with budget management and cost control in housekeeping operations

Education:

High school diploma or equivalent; additional hospitality or management training is a plus.