Housekeeping Supervisor

Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

Follow daily tasks with room attendants.

Ensure the room attendants are following the sequence of cleaning.

Ensure VIP amenities are in the room before guest’s arrival.

Ensure special attention is given to VIP rooms.

Ensure that all flower arrangements look pleasant before delivery to the rooms.

Ensure extra beds and extra amenities are in the room before the guest’s arrival.

Conduct daily inspection of employee grooming.

Inspect all guest rooms, corridors and stores daily to ensure the highest standard of cleanliness.

Conduct on-the-job training for all room attendants.

Maintain effective employee relations.

Check and maintain equipment and machines used.

Attend daily briefing with EKH/AEH in housekeeping.

Report any sick, irregular guest, and any stranger on guest corridors to the housekeeper and security office immediately.

Proper handover and takeover of the incoming and outgoing shifts to be handled well.

Qualifications
• Proven work experience as a housekeeping supervisor or similar role.
• Knowledge of cleaning techniques and products.
• Ability to handle heavy equipment and machinery used in cleaning.
• Ability to walk, bend, push, pull and lift repetitively during working hours.
• Excellent organizational and team management skills.
• Good communication and interpersonal skills.
• High school diploma or equivalent; degree in hotel management is a plus.

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.