Cities
Waiter/Waitress - London
Company
Big Mamma
Location
London
Via
via Big Mamma
Job Description
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a passionate Waiter/Waitress to join our team!
The role
As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
You will:
• Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
• Master our menu, including dishes, wines and cocktails
• Open and close your section of the floor with professionalism
• Maintain cleanliness, organisation and health & safety standards across the floor
• Support your colleagues during service and contribute to a positive, high-energy environment
• Create memorable moments for our guests with a warm, friendly and professional attitude
About you
• Passion for Italian food and excellent customer service
• High energy, proactive attitude and team spirit
• Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
• Flexible availability, including evenings and weekends
What Big Mamma offers
• £12.71 /h + 15% of the service charge you generate in your section
• Permanent, full-time position
• 5-day working week with 2 days off
• Daily staff meals
• 15% discount across all Big Mamma restaurants (UK and Ireland)
• £500 employee referral bonus
• Wagestream – access your pay between paydays
• Mental health & wellbeing support (Open Up)
• Continuous training and career progression
• Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
#joinbigmammauk
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a passionate Waiter/Waitress to join our team!
The role
As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
You will:
• Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
• Master our menu, including dishes, wines and cocktails
• Open and close your section of the floor with professionalism
• Maintain cleanliness, organisation and health & safety standards across the floor
• Support your colleagues during service and contribute to a positive, high-energy environment
• Create memorable moments for our guests with a warm, friendly and professional attitude
About you
• Passion for Italian food and excellent customer service
• High energy, proactive attitude and team spirit
• Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
• Flexible availability, including evenings and weekends
What Big Mamma offers
• £12.71 /h + 15% of the service charge you generate in your section
• Permanent, full-time position
• 5-day working week with 2 days off
• Daily staff meals
• 15% discount across all Big Mamma restaurants (UK and Ireland)
• £500 employee referral bonus
• Wagestream – access your pay between paydays
• Mental health & wellbeing support (Open Up)
• Continuous training and career progression
• Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
#joinbigmammauk
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the National Living Wage rate for cleaning staff jobs in the United Kingdom from April 2026?
The National Living Wage for workers aged 21 and over is £12.50 per hour as of 1 April 2026 according to the latest rates published on GOV.UK. Cleaning staff on zero-hour contracts must receive this rate for every hour worked including travel time between sites. Overtime does not attract a higher statutory rate but must still meet the £12.50 minimum.
Do I need a visa or work permit to apply for cleaning staff jobs in the United Kingdom in 2026?
Non-UK nationals must complete a right to work check before starting any cleaning role and can only work if they hold a valid visa such as Skilled Worker or Seasonal Worker permit. The Seasonal Worker visa allows up to 6 months employment in 2026 with a maximum of 3 months per employer. Employers must verify documents via the GOV.UK online service before the first shift.
What documents are required to apply for cleaning staff jobs in the United Kingdom?
Applicants must provide a valid passport or national identity card plus proof of right to work such as a share code from the GOV.UK service or a biometric residence permit. No formal education certificates are required but employers often request a basic DBS check certificate for roles in schools or hospitals. A National Insurance number must be supplied within 8 weeks of starting work.
How many hours per week and how much annual leave do cleaning staff receive in the United Kingdom?
Full-time cleaning contracts are typically 37.5 hours per week with a maximum average of 48 hours under the Working Time Regulations 1998. Workers receive 5.6 weeks of paid holiday per year including bank holidays which equals 28 days for someone working 5 days a week. Part-time staff accrue leave on a pro-rata basis at 12.07% of hours worked.
