Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the National Living Wage rate for cleaning staff jobs in the United Kingdom from April 2026?
The National Living Wage for workers aged 21 and over is £12.50 per hour as of 1 April 2026 according to the latest rates published on GOV.UK. Cleaning staff on zero-hour contracts must receive this rate for every hour worked including travel time between sites. Overtime does not attract a higher statutory rate but must still meet the £12.50 minimum.
Do I need a visa or work permit to apply for cleaning staff jobs in the United Kingdom in 2026?
Non-UK nationals must complete a right to work check before starting any cleaning role and can only work if they hold a valid visa such as Skilled Worker or Seasonal Worker permit. The Seasonal Worker visa allows up to 6 months employment in 2026 with a maximum of 3 months per employer. Employers must verify documents via the GOV.UK online service before the first shift.
What documents are required to apply for cleaning staff jobs in the United Kingdom?
Applicants must provide a valid passport or national identity card plus proof of right to work such as a share code from the GOV.UK service or a biometric residence permit. No formal education certificates are required but employers often request a basic DBS check certificate for roles in schools or hospitals. A National Insurance number must be supplied within 8 weeks of starting work.
How many hours per week and how much annual leave do cleaning staff receive in the United Kingdom?
Full-time cleaning contracts are typically 37.5 hours per week with a maximum average of 48 hours under the Working Time Regulations 1998. Workers receive 5.6 weeks of paid holiday per year including bank holidays which equals 28 days for someone working 5 days a week. Part-time staff accrue leave on a pro-rata basis at 12.07% of hours worked.
