Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Packing Jobs
What is the National Living Wage rate for packing jobs in the United Kingdom from April 2026?
GOV.UK states the National Living Wage for workers aged 21 and over in packing roles is £12.50 per hour from 1 April 2026. Employers must pay this rate for all hours worked including overtime at 1.5 times the hourly rate. Packing operatives under 21 receive £10.00 per hour under the same rules.
How many hours can I legally work in a UK packing warehouse job without a visa sponsorship?
GOV.UK confirms standard full-time packing shifts are limited to 48 hours per week on average over 17 weeks unless opted out in writing. Workers receive 5.6 weeks of paid annual leave including bank holidays calculated on actual hours worked. Overtime above 48 hours triggers mandatory rest breaks of 11 consecutive hours daily.
What documents do I need to apply for a packing job in the United Kingdom in 2026?
GOV.UK requires a valid passport or biometric residence permit plus a right to work share code for all packing job applicants. Employers must complete a right to work check before the first shift and retain records for two years. No formal education certificates are mandated for entry-level packing positions.
Do packing jobs in the UK require a Skilled Worker visa for non-UK residents in 2026?
GOV.UK specifies that packing operative roles fall below the Skilled Worker visa threshold and cannot be sponsored unless the salary reaches £38,700 or the going rate for the SOC code. Most warehouse packing positions are filled by UK or settled workers only. Seasonal worker visas do not cover permanent packing contracts.
