Operation Officer
Company
justclean
Location
Muscat
Job Type
Full-time
Posted
1 day ago
Via
via Indeed
Apply On
Job Description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
More Jobs
Plumber
Global Business Solution and Business
Plumber helper: learn & grow (accommodation & visa)
Work Standard
Plumber positions in Muscat
Go Get Hires Now · 4 days ago
Hotel Plumbing Technician: Fixes, Maintenance & Emergencies
Wyndham Hotels & Resorts EMEA · 9 days ago
Plumber
Work In USA
Frequently Asked Questions
Quick answers about Plumber Jobs
What is the minimum monthly salary for a plumber in Oman in 2026?
As per the Ministry of Labour, the minimum wage for skilled expatriate plumbers (Category B) is OMR 600 per month as of January 2026. For Omani nationals, it is OMR 700 per month. Overtime pay is 125% of hourly rate for the first 8 hours and 150% thereafter.
What work visa requirements apply to foreign plumbers seeking jobs in Oman?
Foreign plumbers need a job offer from an Omani sponsor, MOL work permit approval, and ROP visa issuance valid for 2 years renewable. Requirements include a clean criminal record, medical fitness certificate, and passport valid for 6 months. Sponsor pays OMR 25 monthly levy per expatriate worker as of 2026.
What education or experience is required to qualify as a plumber in Oman?
A vocational training certificate in plumbing from an accredited institute or 3 years of relevant experience is required for expatriate plumbers. Omani nationals need completion of Grade 10 education plus 2 years apprenticeship. No university degree is mandatory.
What documents are needed to apply for a plumber work permit in Oman?
Submit passport copy valid 6 months, 4 passport photos, attested vocational certificate or experience letters, signed employment contract, and medical report via MOL's Tawazun portal. Processing takes 5-10 working days. Sponsor provides company commercial registration and MOL license.
Latest Articles
