Operations Manager, Premium Dining | CBD Area | Up to $7,000

We are hiring an Operations Manager for an established premium dining group.

This is a hands-on, service-focused operations role. You will oversee daily restaurant operations, support outlet leaders, maintain strong service standards, manage manpower planning, and ensure a consistent guest experience across outlets.

Work details

Location: CBD Area
Salary: S$5,000 to S$7,000 per month
Industry: Premium F&B / Hospitality
Role type: Full-time operations role

Key responsibilities

Operational leadership
• Oversee daily outlet operations across multiple restaurant locations
• Work closely with Restaurant Managers to ensure smooth service flow and operational consistency
• Lead by example on the floor during service, including peak periods, VIP events, and special occasions
• Conduct regular outlet checks on SOP adherence, cleanliness, service standards, stock levels, and staff readiness
• Support service improvements, operational initiatives, events, group bookings, and promotions

Roster and manpower management
• Plan and monitor weekly rosters to ensure proper manpower coverage
• Review staffing levels across shifts and outlets to support operational needs
• Coach and support Restaurant Managers, supervisors, and service teams
• Conduct briefings, shift handovers, and service refreshers when needed
• Monitor staff attendance, performance, grooming, and compliance with company standards

Guest experience
• Maintain strong floor presence and interact with guests professionally
• Handle service recovery, feedback, and complaints with confidence
• Monitor reservations and guest flow during peak periods
• Build rapport with regular guests and VIP customers
• Ensure consistent guest experience across all outlets

Inventory and SOP oversight
• Check stock levels and coordinate replenishment with purchasing teams
• Conduct SOP checks covering service, hygiene, equipment, and operations
• Ensure equipment is properly maintained and operational
• Review daily reports relating to sales, inventory, manpower, attendance, and operational updates
• Escalate key issues to management when needed

Requirements
• Minimum 7 to 8 years of F&B or hospitality operations experience
• Experience in hotel dining, premium casual dining, semi-fine dining, or fine dining preferred
• Strong hands-on leadership style with the ability to lead from the floor
• Able to manage multiple outlets, manpower planning, service standards, and daily operations
• Good communication, problem-solving, and people management skills
• Comfortable working in a fast-paced, guest-facing restaurant environment
• Able to maintain professional grooming and uniform standards
• Comfortable working in a non-halal dining environment
• Applicants must be legally eligible to work in Singapore

Kindly note

Candidates who have previously applied directly for this role or company may not be considered through this channel.

Interested?
Kindly WhatsApp 87994886 and mention “OM”.

Only shortlisted candidates will be notified.

Epiphanius Tan (R26160523)
Crew By HRnet | HRnet Ventures Pte Ltd
EA24C2435