Security Officer - Front Desk Concierge

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Front Desk Concierge in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a busy retail mall location, you will greet visitors, manage access, monitor cameras and alarms, and document incidents with clear communication. You will be a visible, customer-focused presence, helping to deter security-related concerns while supporting tenants, shoppers, and site teams. At Allied Universal, you will thrive in an agile, reliable, innovative workplace with a caring culture built on teamwork and integrity.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:
Day
Time

Mon
10:00 PM - 06:00 AM

Tue
10:00 PM - 06:00 AM

Wed
10:00 PM - 06:00 AM

Sat
10:00 PM - 06:00 AM

Sun
10:00 PM - 06:00 AM

Why Join Us:
• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:
• Provide customer service to guests, tenants, and vendors at the front desk by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Control access to the location by greeting visitors, verifying identification and/or credentials, issuing badges or passes, and directing individuals to the appropriate destination.
• Monitor security-related systems and activity near the entry area, including cameras and alarms when assigned, and report irregular conditions according to post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with site management and/or emergency services as needed.
• Complete shift documentation such as incident reports, visitor logs, and dispatch notes, and communicate status updates during shift turnover.

Minimum Requirements:
• A Guard Card and/or applicable security-related license is preferred.
• A CPR Certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.