Restaurant Floor Manager

• *Company Description

Located just outside of Ottawa, Aquatopia Conservatory is a unique tropical greenhouse venue offering an immersive experience surrounded by lush greenery, koi ponds, and exotic plants. Known for hosting weddings, corporate events, and private functions, Aquatopia delivers exceptional guest experiences in a one-of-a-kind setting. Our team is passionate about hospitality, teamwork, and creating memorable moments for every guest.

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Role Description

We are seeking a dedicated and dynamic Part-Time Floor Manager to join our team on-site in Ottawa, ON. The Floor Manager will oversee front-of-house operations during events and service periods, ensuring seamless execution and an exceptional guest experience.

This role is hands-on and requires strong leadership on the floor, the ability to think quickly, and a commitment to maintaining Aquatopia’s high service standards. Responsibilities include supervising staff, coordinating service flow, supporting food and beverage operations, and resolving guest concerns in a professional and timely manner.

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Key Responsibilities
• Lead and supervise front-of-house team during events and service
• Ensure exceptional guest service and overall satisfaction
• Coordinate with kitchen and bar teams to ensure smooth service flow
• Manage staffing levels and support team performance on shift
• Handle guest inquiries and resolve issues promptly and professionally
• Assist with inventory oversight and event setup/teardown as needed
• Maintain cleanliness, organization, and adherence to company standards

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Qualifications
• Strong customer service and guest relations skills
• Excellent communication and leadership abilities
• Previous experience in a supervisory role within hospitality or events
• Solid understanding of food and beverage service standards
• Ability to thrive in a fast-paced, event-driven environment
• Strong problem-solving and organizational skills
• Availability to work evenings, weekends, and late-night events
• Smart Serve certification (or willingness to obtain) is an asset
• Post-secondary education in hospitality or related field is an asset**